How it works
JOIN
the club by scanning
the QR code
EARN
REDEEM
How it works
Earn Nativa Points
The earning structure, activity requirements, caps, point values and redemption mechanics are subject to change at the Promoters’ sole discretion without prior notice.
REFER
Refer others & earn Nativa Points when they join
+ 50 Nativa Points
QUIZ/POLL
Answer some quick questions
+ 20 Nativa Points
REVIEW
Write a testimonial about your experience
+ 20 Nativa Points
ACTIVITY WHEEL
Complete all the activities under all products segments of the wheel
+ 100 Nativa Points (Bonus)
LEARN
REFER
QUIZ
REVIEW
Featured Products
Frequently Asked Questions
The Nativa Complex ® Wellness Club (“the Wellness Club”) is a personalized loyalty and reward program brought to you with the compliments of Nativa Complex®. In three simple, easy steps you can ① JOIN ② EARN and ③ REDEEM POINTS, plus stand a chance to win your share of R200K* in cash. By signing up to our Wellness Club you can earn points by participating in qualifying “edutainment” activities. These points can be converted to Nativa Points, which you can then redeem for cash.
Through the Wellness Club, eligible members get exclusive benefits and much more.
① Celebrate tangible milestone achievement which are rewarded simply by completing various health related activities and reach predetermined highlights
② Enjoy access to personalised & always-on wellness resources
③ Foster community and belonging among like-minded individuals
④ Unlock a world of exclusive rewards up to R200,000 * in cash
⑤ Gain early access “inside scoop” on current & upcoming instore promotions and special deals
You can join the Wellness Club via WhatsApp. Simply download WhatsApp to your phone (if you don’t already have it) and send a “Hi” message to 078 697 8578. Follow the prompts to register your profile and sign up as a member.
The Wellness Club is designed specifically to run entirely inside WhatsApp, so you can effortlessly JOIN the Wellness Club via WhatsApp in just a few clicks. It takes less than a minute.
Anyone can join, as long as you are aged 18 or older and have a South African ID number. *
You can join the Wellness Club at any time (including right now!) via our quick and easy WhatsApp-based registration.
There are no membership fees, so join now – it’s FREE! Click on the activation link https://wa.me/27786978578?text=Hi%20Nativa and create your profile.
None, whatsoever. No purchase is necessary, there are no joining fees, and we will not charge you for being a member of, leaving or re-joining the Wellness Club. In other words, there’s no risk at all.
You may choose to opt-in or opt-out at any time. Opting out or canceling your participation in the Wellness Club may result in the immediate forfeiture of accumulated points or rewards. *
Simply complete non-transactional wellness tasks on WhatsApp, such as watching educational videos, answering a quiz, or providing product reviews and testimonials about your experience using our easy-to-follow instructions or how-to guide.
Impactful testimonials should tell a story in a short, authentic manner, while remaining detailed and specific. It should outline the entire journey, give the reader a chance to dive into your lived experience (the “before” problem and the “after” solution), and tangible results or positive outcomes that will create a strong positive reaction.
A good example:
“Thanks to Nativa Complex ® Multi-Defence, seasonal colds, sniffles, snots and tummy bugs from the office, school, playdates or holiday travel are a thing of the past for my family. Not only does it help the body’s immune defences against common infections and free radical damage, but it can also provide daily antioxidant power in every capsule! I highly recommend Nativa Complex ® Multi-Defence to anyone looking to keep those sickies at bay!
– – – Jane Doe, Lyttelton Manor”
There are 3 ways in which you can qualify for automatic entry into a Grand Prize lucky draw:
① Meeting performance milestones and defined criteria: When you complete certain Wellness Club activities on WhatsApp, you will be automatically entered into our grand prize draw for a chance to win of 1 of 10 cash prizes that’s worth R20,000 each, for a total value of two hundred thousand rands (R200,000) per year. *
② Ranking: Every 300 points earned guarantees you a FREE spot or extra entry ticket in the Grand Prize lucky draw
③ Wild card: Wild cards are given out at the discretion of the Wellness Club organizers and are reserved for active participants complete a specific accomplishment or desired action (such as successful referrals and sign-ups).
You can also benefit from a wide variety of reward choices designed to fit your personal preferences, including redeemable Nativa Bucks (bonus points), cash pay-out options, in-store promotional discount offers, and “lifetime” self-care perks for proactive health improvement as well as intentionally unlocking new fitness or lifestyle milestones as you progress.
The maximum number of Nativa Bucks for qualifying activities (excluding referrals) that you can earn in any one calendar month is 150 (equivalent to R75.00 in cash). While there are limits on how many reward points or Nativa Bucks you can earn each month, there is no earn limit on successfully referring others to the Wellness Club.
Only one cash payout request may be made in a calendar month, with a minimum value of R50.00 (100 Nativa Bucks), while the maximum cash pay-out amount is R500.00 (1,000 Nativa Bucks) (excluding any grand prize pay-out). If you have reached your limit for the month, you can either wait until the next month to redeem your cash or save your points for future use, as long as this is within six months of when you earned the Nativa Bucks *
These limits are a safety measure to protect against fraud, theft, abuse, or overpayments and to aid us in managing the costs of running the Wellness Club, as well as encourage specific winner behaviour. The Wellness Club is designed to recognise, reward, and encourage health-promoting behaviours that make a meaningful difference for its members, but which will not provide a source of income or instant jackpot-style winnings. Such limits are necessary to ensure that the Wellness Club remains accessible, fair, ethical, transparent, and sustainable for all members.
In South Africa, ATM and cash withdrawals, including cardless money exchange options like e-wallet, Cash Send and Instant Money, generally operate within specific parameters regarding denominations and daily limits.
While most Absa ATMs allow for R20 note denominations to be deposited, most ATMs restrict withdrawals to multiples of R50 (e.g., R50.00, R100.00, R150.00), due to note availability factors. For example, if you have 240 Nativa Bucks (R120.00), you can request to cash out R100.00 (200 Nativa Bucks) and keep the balance of 40 Nativa Bucks (equivalent to R20.00) towards your next cash pay-out request.
Cash withdrawals may be declined for several reasons, including insufficient funds, incorrect PIN entry or exceeding permissible transaction limits. Large cash withdrawals, deposits and/or suspicious transactions are automatically flagged as possible money laundering or other forms of financial crime. For these reasons banks may ask for additional information or verification documents, confirmation of the purpose and/or source of the funds, or require you to show additional identity documents or present yourself in person.
Always be wary of messages or calls claiming to represent the Wellness Club or Nativa, or anyone asking you to perform actions that may compromise your account information, passwords, or payment details, especially if they use high-pressure tactics. To reduce your risk of falling victim to hackers, scammers or fraudsters, avoid sharing confidential information with anyone and be sure to enable your platform’s privacy settings.
No, it will not. To negotiate or request a change in your withdrawal thresholds or limits, you need to either visit, call or contact your bank directly. Daily, monthly or maximum single withdrawal threshold rules and limits can differ based on a combination of internal bank policies, retail partner agreements, account types, customized security settings and regulatory requirements.
Earn bonus points or extra Nativa Bucks when you complete specific actions or tasks including:
① Successful referrals — send referral invitations to your friends and family via WhatsApp using your unique link. When they sign up and become a member, you get paid, so everyone wins! Every sign up can earn you 50 Nativa Bucks (R25.00 in cash)
② Active participation — directly correlates to earning more points and increased winning chances through structured point system, gamified, experiential learning techniques and strategic methods. You can earn specified points for completing qualifying activities or achieving certain goals. *
③ Wellness Wheel Bonus — complete all four qualifying activities (view videos → answer quiz → submit a testimonial → refer others) and earn an extra 100 Nativa Bucks (R50 in cash). *
④ Grand prize entry — All Wellness Wheel Bonus winning entries automatically qualify for the random lucky draw, where 10 lucky winners each stand a chance to win R20,000 in cash (A grand prize worth of R200,000 cash prizes up for grabs!) *
A referral is deemed "successful" only after the referred party signs up and becomes a member to the Nativa Complex ® Wellness Club
Accumulated Nativa Bucks or reward points can be checked via WhatsApp. Simply log in to your membership or account profile and follow the prompts to see your real-time point balance.
Every 100 Nativa Bucks is equivalent to R50.00.
Every time you have earned 100 Nativa Bucks (R50.00) or more, you can make a cash withdrawal request via WhatsApp. You will receive a unique six-digit PIN via WhatsApp. You will also receive a second, ten-digit PIN via SMS from the facilitating bank (Absa). Both PIN numbers are required to make a withdrawal from an Absa ATM. You should not share these PIN numbers with anyone. Only official Absa bank ATMs should be used to make cash withdrawals. *
Nativa or the Nativa Complex ® Wellness Club team will communicate with you directly (via WhatsApp call, voice-note, pop-up alert or in-app notification and text message) within seven working days of the random prize draw taking place. You can also monitor your account dashboard for updates. You will be asked to supply your SA bank account details to facilitate the payment of the prize money directly to your South African bank account.
Ensure the contact number and email address you used for your Wellness Club registration are correct, as we may need to contact you to verify your banking details before making a high-value cash pay-out or paying you a grand cash prize. We will only do this through official, secure channels, not via text links. *
By opting in to join the Nativa Complex ® Wellness Club and entering the grand prize draw, you grant explicit permission for Nativa Complex ® Wellness Club to collect and use your personal information, contact details, and identity trackers for targeted marketing communications, advertising media, and for promotional and public relations purposes relating to the Nativa Complex ® brand. We will not sell or share your data with third parties. We will only collect and use the information we need to manage the Nativa Complex® Wellness Club, and we will always follow our Privacy Policy. *
The Nativa Complex® Wellness Club will keep your information for only as long as it’s needed to provide a service to you, or to fulfil the purposes described in our Privacy Policy. * When we no longer need to use your information and there is no requirement for us to keep it to comply with our legitimate interests, legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it cannot be used to identify you.
You’ll receive carefully selected marketing messages that we think will interest you – but you can opt out at any time.
You may contact us via our call centre (010) 061-0190
Have a question we havent covered above?
Ask us in the form:
Call Centre: (010) 061-0190
The Nativa Complex® Wellness Club – Terms and Conditions
The Nativa Complex® Wellness Club is promoted by Nativa (“the Promoters”). The Nativa Complex® Wellness Club will launch on February 13, 2026 and applications for membership will be accepted from this date. No end date is currently contemplated for the Nativa Complex® Wellness Club. When you join the Nativa Complex® Wellness Club (“the Wellness Club”), you agree to be bound by the rules of the Nativa Complex® Wellness Club, which include but may not be limited to these Terms and Conditions.
To join the Nativa Complex® Wellness Club, you must be 18 years or older from date of registration and be normally resident in South Africa. Current Nativa Complex® employees and affiliates are not eligible to join the Nativa Complex® Wellness Club. Any Nativa employee or affiliate who is found to have joined the Nativa Complex® Wellness Club in contravention of these Terms and Conditions may be subject to Nativa Complex® internal disciplinary process on grounds of misrepresentation.
You will be required to supply your South African ID number and mobile phone number as part of the registration process. The ID Number will only be used for verification purposes to validate:
Member’s name and age
Validity of Members’ Id
Verification against banking details
The Nativa Complex® Wellness Club is run through WhatsApp, and you will need to have WhatsApp installed on your phone in order to join the Nativa Complex® Wellness Club and participate in Nativa Complex® Wellness Club activities. If you do not already have WhatsApp, it can be downloaded from the App Store or Google Play. There is no charge for membership of the Nativa Complex® Wellness Club or for participation in any activities organised or promoted by the Nativa Complex® Wellness Club. However, your mobile network operator may charge for data usage while downloading or using WhatsApp. Any such costs are for your own account. You may only have one membership to the Nativa Complex® Wellness Club at any time.
Only one Nativa Complex® Wellness Club membership per person. You may not join multiple times using different SIM cards. Where the Promoters have reasonable grounds to believe that a member of the Nativa Complex® Wellness Club has created more than one membership, or has acted fraudulently in any other way, any and all memberships of the Nativa Complex® Wellness Club associated with that person will be deleted without, and all accumulated benefits will be forfeited without compensation of any kind.
Each membership must be associated with a valid South African ID number and an active South African mobile phone number. If the Promoters suspect or discover a mismatch between your ID and registered name, they reserve the right to suspend all activity on your membership (including payout requests and payments) until this issue has been resolved.
The Nativa Complex® Wellness Club membership is not open:
to individuals that do not have a valid South African Id. Passports are not accepted.
To individuals that do not have a valid South African mobile number.
No purchases are necessary to be a member of the Nativa Complex® Wellness Club. As a member of the Nativa Complex® Wellness Club, you acknowledge that your personal data may be collected, stored, retrieved, and used by the Promoters and their authorised agents in accordance with the Nativa Complex® Wellness Club Privacy Policy and the protections afforded under the Protection of Personal Information Act (POPIA). You can find the Privacy Policy here: Privacy Policy – Nativa Complex. Any personal data collected through your membership of the Nativa Complex® Wellness Club will be managed by the Promoters and their authorised agents in strict compliance with the Data Management Policy, available here: Data Management Policy. By joining the Nativa Complex® Wellness Club, you agree to receive marketing communications via WhatsApp from the Promoters and/or their agents, unless and until you opt out. You may opt out during registration or at any time thereafter. Your membership of the Nativa Complex® Wellness Club will continue until you notify the Promoters that you no longer wish to remain a member. If you terminate your membership, any accumulated Nativa Points / wellness points that have not been cashed out will be forfeited and will not be transferred to any future membership. If your phone is lost or stolen, please contact the Promoters for assistance with transferring your Nativa Complex® Wellness Club membership to a new phone number. In this case, your existing balance of Nativa Points/wellness points will not be lost. However, the Promoters will not be liable for any consequences arising from loss, theft, or damage to your phone, including unauthorised use or loss of accumulated Nativa Points/wellness points. Membership of the Nativa Complex® Wellness Club is non-transferable. The Promoters reserve the right to suspend or terminate your membership at their sole discretion and without notice if there are reasonable grounds to believe that these Terms and Conditions have been breached, fraud has occurred, or identity theft is suspected. The Promoters may amend these Terms and Conditions at any time without notice and reserve the right to close the Nativa Complex® Wellness Club at any time without notice. No compensation will be payable in such an event.
Nativa Points / Wellness Points
As a member of the Nativa Complex® Wellness Club, you have the opportunity to earn Nativa Points/wellness points.
As long as your membership of the Nativa Complex® Wellness Club is active and valid, you can earn Nativa Points/wellness points for completing specific tasks on WhatsApp, subject to the caps outlined below and in accordance with these Terms and Conditions.
Any and all Nativa Points/wellness points that you earn will be reflected in your Nativa Complex® Wellness Club membership profile on WhatsApp.
Each qualifying activity earns a specific number of Nativa Points/wellness points as shown in the table below:
| Qualifying activity | Activity description | Nativa Points / wellness points per activity | Monthly cap (5 videos = 1 qualifying activity) |
|---|---|---|---|
| Learn & Earn | Watch 5 × 10-second micro-videos on WhatsApp | 10 | 5 |
| Quizzes / Polls | Answer 1–4 questions per featured Nativa product on WhatsApp | 20 | 5 |
| Testimonials & Ratings | Upload a text message or short video clip to WhatsApp, or give a featured Nativa product a star rating. Text message reviews must be at least 50 characters long. | 20 | 1 |
| Wellness Wheel Bonus | Complete all 4 activities in any 3 product segments in the Wellness Wheel on WhatsApp | 100 | 1 |
| Referrals | Earn points each time a friend joins the Club using your exclusive link | 10 pts per referral | 5 referrals max |
The maximum number of referrals a member may have is 5.
150 or more Nativa points may be cashed-out for a maximum of R75.
Members that have accumulated more than 150 points after the 26 Feb 2026 will be reset to 150.
All points will be reset to zero at the start of each calendar month.
Qualifying activities and Nativa Points/wellness points cannot be transferred to another member of the Club. Nor can they be bought, sold or exchanged for goods or services, other than in the ways contemplated by these Terms and Conditions.
Members with 150 points or more in the current calendar month will go into the monthly cash-out draw.
Monthly Cash-Out claim
A total to 50 qualifying members will be randomly selected based on the highest to lowest points each month for a cash-out claim.
The qualifying criteria for members are:
a. Members must have accumulated 150 points or more in the current calendar month to qualify for selection.
b. Members must be verified for cash-out
c. Members must not have cashed-out in the past 12 monthsMembers will be able check if they qualify for the cash-out claim from the 2nd of the following month until the 10th of the following month.
Members will be able to complete their cash-out claim during the available period from the 2nd to the 10th of the following month.
Members that do not claim their cash-out in the stipulated period will have forfeited their cash-out.
Members have to do the check themselves to determine if they were selected for cash-out. No notification will be sent.
Cashing Out
Cash-Outs are only available to Member’s that have a valid South African ID document and a South African Bank account in their name. Shared and joint bank accounts are not allowed. Business bank accounts are not allowed.
Cash-outs are only available once the member has been verified for cash-outs. To verify for cash-outs, an SMS will be sent to the member to validate their mobile number.
Alternative number: If the member’s WhatsApp number is different to the mobile number used to receive calls and SMS, there is an option to provide an alternative number in the cash-out verification process. When the Member is asked if they are able to receive SMS on this mobile number, the option “No” must be selected in order to provide an alternative number.
ID document: The member will be requested to upload their valid South African ID document. The ID document will be validated as follows:
a. The Member will be asked to verify the last 4 digits of their mobile number. This is the mobile number that the SMS was originally sent to so that we can verify that is the same number.
b. The Member must be over the age of 18 and the ID document should reflect accordingly.
c. At least one of the first names or surname on the ID document must match the corresponding first name or last name provided upon registration. If this is not the case, the verification will fail and cash-outs will not be allowed.
d. The ID document that is uploaded must be clear and complete. If the document is unclear or unreadable the verification process will not continue. The document cannot be cut-off or only partially visible. Member’s will be able to determine the status of their verification process from WhatsApp.
e. If the ID number provided by the Member upon registration differs from the ID number on the document provided, the verification will fail and cash-outs will not be allowed.
f. The verification process will only continue if the ID has been validated.Banking Details:
a. The Member will be asked to provide a valid Bank letter to confirm their bank account details.
b. The Bank letter must be clear and completely visible. It may not be cut-off, folded or only partially visible. If the Bank Letter is not readable, the verification process will not continue. Bank statements are not allowed.
c. At least one of the first names or the surname must match the account holder Name on the Bank Letter provided.
d. The ID number on the Bank letter must correspond with the ID document provided in the previous step.
e. The Bank Letter may not be older than six months.
f. The time required to complete the verification may differ based on the quality and state of the documents provided.
g. If there is any mismatch of information the verification will fail immediately. Cash-outs will not be allowed.
h. If there is any suspected tampering of the documentation the verification will fail and the member will be permanently banned from verification and cash-outs.Final Verification
a. Once the documents have been validated, the final verification step for the Member is to confirm that the correct banking details have been read and processed. This will be presented to the Member on WhatsApp. The Member is responsible for ensuring that the banking details provided are correct. When agreeing to the verification, the Member indemnifies Nativa Complex® Wellness Club, the Promoters and Agencies from any incorrect processing of payments. Banking details supplied by the Member will be the banking details used going forward. Once the Member agrees, the verification process is complete and the member will be deemed as “verified” and the Cash-outs will be allowed.
b. If the Banking details are incorrect, the Member will have the opportunity to flag it. If the Member flags the banking details as incorrect, the verification would have failed and cash-outs will not be allowed. The onus will be on the Member to contact support and rectify the details.Cash-Out Processing
Cash-outs can only be claimed by qualifying members at the available times.
a. The maximum cash-out amount is R75.00.
b. Cash-out can only be claimed during the available window by qualifying members. The available window will be from the 2nd to the 10th of the month following the qualifying calendar month.
c. You can check your Nativa Points/wellness points balance in your Club membership profile on WhatsApp at any time.
d. Cash-out requests can only be made once the member has been verified for Cash-Outs.
e. Only one cash-out request may be made in a calendar month, and only one cash-out payment per Club member will be made in any given calendar month. Cash-out requests are subject to approval by the Promoters and may be paused or denied at the sole discretion of the Promoters if they suspect that fraud has taken place or has been attempted.
f. Upon Cash-Out, the member will be presented again with the baking details to which payment will be made. When agreeing to the verification, the Member indemnifies Nativa Complex® Wellness Club, the Promoters and Agencies from any incorrect processing. If the Member “Disagrees” with the banking details, the payment will not take place and the Members’ Cash-out status will be reset to “Unverified”. The Member, will need to go through the verification process again before cash-outs are permitted.
g. Cash-Out payments will only take place after the available cash-out window. Payment processing may take up to 5 working days.
h. Once the points are redeemed for cash, those points will be deducted from the Members’ profile.Cash-Out Availability
a. Cash-outs are only available to qualifying members that were selected for the specific calendar month during the corresponding cash-out window.
b. Member’s may accumulate points at any time during the month but the cash-outs will only be available during the cash-out window.
c. The member must ensure that they are verified before the cash-out window.
d. Members that miss cash-out windows will forfeit their cash-out claim.
Cash-out payments will be made in South African Rand (ZAR) only. Cash outs will be paid by EFT into valid South African bank accounts only.
Finalist Video Submission and Winner Selection
Following the draw, selected candidates will be contacted by the Promoter and requested to submit one short video, approximately 60 seconds in length, sharing their experience with the Nativa Complex® Wellness Club and responding to the questions or guidelines provided by the Promoter.
Submission of the requested video within the timeframe communicated by the Promoter will form part of the final winner selection process.
All qualifying videos received from the drawn candidates will be submitted to an appointed judging panel for review. The judging panel will select the final winners, each of whom will receive a R20,000 cash prize, based on the judging criteria determined by the Promoter.
The judges’ decision will be final, and no correspondence will be entered into regarding the outcome of the judging process.
Should a selected candidate fail to submit the requested video within the stipulated timeframe, provide incomplete information, be unable to be contacted, or otherwise fail to comply with these Terms and Conditions, the Promoter reserves the right to disqualify that candidate and select an alternative candidate.
Submission of a video does not guarantee that the candidate will be selected as one of the final prize winners.
Grand Prize Draw
As a member of the Wellness Club, you will automatically be entered into our grand prize draw once you complete all the activities in any one segment (e.g., Immune category) on the Wellness Wheel on WhatsApp. Nativa Complex® Wellness Club members will gain an additional prize draw entry for each segment they complete, thereby increasing their chances of winning. There will be ten (10) prize draws per calendar year: two (2) in each quarter, with the exception of the second quarter (the Promoters’ “birthday quarter”) when there will be four (4) prize draws.
Please see table below for details:
| Quarter | Calendar Months | Prize Draws per Quarter | Prize per Draw | Total Prize Fund per Quarter |
|---|---|---|---|---|
| 1 | 13 Feb, Mar, Apr, 13 May | 2 | R20,000.00 | R40,000.00 |
| 2 | 14 May, June, Jul, 14 Aug | 4 | R20,000.00 | R80,000.00 |
| 3 | 15 Aug, Sep , Oct, Nov | 2 | R20,000.00 | R40,000.00 |
| Totals | 8 | R160,000.00 |
To be eligible to win the grand prize draw, your membership to the Nativa Complex® Wellness Club must be current and in good standing. You must also have completed at least one qualifying activity on WhatsApp during the six (6) months prior to the draw date in addition to meeting the criteria specified in clause 37 above.
If a member is drawn, they will be required to perform a valid cash-out verification if it has not been done.
If the Member fails the cash-out verification process, they risk disqualification. Failure may occur due to:
Inability to provide documents within 48 hours.
Inconsistent documents, where the names or ID numbers do no match as stipulated above
Document tampering
- If draw candidates have been found to have uploaded invalid or fraudulent content will be disqualified from the draw.
- The draw will be done from a selection of at least 30 members with valid content. The judges selection of candidates is final.
The date of the draw will be determined and communicated via WhatsApp by the Promoters in advance.
No purchase is necessary to enter the grand prize draw.
Each member of the Nativa Complex® Wellness Club may only win one (1) grand prize draw in any given calendar year. In the event of a Club member who has already won a prize in the current calendar year being selected as the prize winner in a subsequent draw within the same calendar year, the draw will be repeated as many times as necessary until a qualifying club member who meets this criterion is selected as the winner.
The grand prize draw is open to all members of the Nativa Complex® Wellness Club with the following exceptions:
Directors, members, partners, competition and advertising agents, merchandisers, employees, affiliates or consultants of Nativa® Complex®, or their immediate family members.
Grand prize draw winners will be selected at random from all qualifying Wellness Club members, subject to the exceptions listed above.
In the event that the randomly selected winner does not meet all the qualifying criteria set out in these terms and conditions, they will be disqualified, and an alternative winner will be selected from the remaining qualifying entries.
Draw candidates of the prize will be notified by SMS 3 working days from the date of the draw.
Draw candidates must be in possession of a valid South African bank account.
Draw Candidates are required to complete the Cash-out verification process. Failure of cash-out verification will deem the candidate as disqualified.
Draw candidates will be required to supply their bank account details to the Promoters for the purposes of transferring the prize funds.
Prize draw funds will be transferred to the prize winner (using the bank account details supplied by the prize winner) within fourteen (14) working days of receipt by the Promoters of such details.
No international bank transfers will be made in pursuit of paying prize winners.
The Promoters reserve the right to conduct any such reasonable enquiries as may be necessary to establish the identity of the prize winner, the veracity of the supplied bank account details, and/or any other relevant information.
Should the Promoters suspect any attempt by the prize winner or any other person to commit fraud or impersonation by any means, the Promoters reserve the right to suspend any and all payments until such time as these matters have been resolved to the Promoters’ satisfaction.
Any and all bank transfers made by the Promoters, their agents or their bank or financial services providers shall be subject to all applicable bank transfer security checks and timeframes, and no responsibility shall be accepted by the Promoters for any consequences thereof, howsoever caused.
No responsibility or liability shall be accepted by the Promoters for the accuracy or inaccuracy of the bank account details supplied by any prize draw winner, for the failure of or delay to any bank transfer, or for any consequences that may flow from any such failure or delay, howsoever caused.
The Promoters’ decisions shall be final, and no correspondence will be entered into.
Prizes are non-transferable.
The Promoters reserve the right to substitute the stated prize with a prize or prizes of equal or comparable value at their sole discretion.
By joining the Wellness Club and entering the grand prize draw competition, you authorise Nativa Complex® and the Promoters of the competition to collect, store and use (but not share) your personal information for communication and/or statistical purposes.
By entering the grand prize draw, you consent to your name and likeness being used for digital marketing purposes by the Promoters, including but not limited to posting your name and likeness on social media and other digital channels.
Intellectual Property
The Nativa Complex® name and all associated and related graphic symbols are trademarks and copyright and may not be reproduced in any form without the permission of the copyright and trademark owner. Use of these names and logos and related graphic symbols in connection with the Wellness Club does not imply any endorsement by the copyright and trademark owner of the Nativa Complex® Wellness Club; nor does it imply permission to any third party to copy, store, modify or use these copyrighted elements in any, including digitally.
Contact Details
Call Centre: (010) 061 0190
Email: support@nativawellnessclub.co.za
YTNAT005/01